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Return of goods

If for any reason the customer is not satisfied with the purchase, the items can be returned within 14 days from the date of receipt of the order, for model, size and/or color change or full refund of the amount.

The free return is valid only for Italy. In this case, the return shipping is entirely at .bijouets’ charge and must take place within 14 days of receiving the order. In the case of model, size and/or color change, the shipment of the new item is at .bijouets’ expense.

For the rest of the world, the return shipping is entirely at customer’s charge and must take place within 14 days of receiving the order. In the case of model, size and/or color change, the shipment of the new item is at .bijouets’ expense.

Return instructions

To proceed with the return, please contact our customer care by email at the following address bijouets@bijouets.com.

Only for Italy, the customer care will send by email a label to print and affix to the package. The customer must contact DHL courier directly to book the collection of the goods at the following phone number: 199199345.

.bijouets reserves the right to refuse returns that are communicated or shipped late or products that have not been returned in the same condition in which the customer received them. In these cases, the goods will be returned to the sender at the original shipping address.

It is possible to request the change of size and/or color or, where appropriate, the change of the model only for products of the same price.

You can also request a refund, which will be made as soon as the return arrives at .bijouets and the articles are verified. The refunded amount will be available in approximately ten working days. Processing time may vary depending on the Credit Card company. Refunds will be issued in the same currency as the original purchase and any differences in the amount are due to exchange rate fluctuations and will not be refunded.

In case of defective or incorrect items, customers must follow the instructions above. .bijouets reserves the right to bear the shipping costs for the return of the goods at its headquarters.

Customer care

If you have any questions, please contact the customer care from Monday to Friday (8.30 am-5.30 pm):

Tel: +39 (0)461 955440

E-mail: bijouets@bijouets.com

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