Return of goods

If for any reason the customer is not satisfied with the purchase, the items can be returned within 14 calendar days from the date of receipt of the purchased goods, for model, size and/or color change or full refund of the amount.

The return shipping costs are charged to the customer, both in Italy and abroad. The customer can choose to use the courier of .bijouets (the shipping costs relating to the Country from which the return is being made will be withheld) or use a courier of his choise.

In the case of model, size and/or color change, the shipment of the new item is at .bijouets’ expense. Model, size and/or color change can be done only once and for products of the same price.

In the event of unusual pattern of returns activity that doesn’t sit right, e.g. someone is actually wearing their purchases and then returning them or in case of a too high number of returns, then .bijouets might have to deactivate the account and any associated accounts. Furthermore, .bijouets may charge the customer for any costs relating to the management of product returns.

Return instructions

To proceed with the return, please complete and send the following Withdrawal Form to the email address The customer will be contacted directly by Mailboxes, to organize the collection of the goods, or can choose a trusted courier.

.bijouets reserves the right to refuse unauthorized returns, returns that are communicated/shipped late or products that have not been returned in the same condition in which the customer received them. In these cases, the goods will be returned to the sender at the original shipping address.

The change of goods or the refund will be made as soon as the return arrives at .bijouets and the articles are verified. In case of refund, the sum will be returned in approximately ten working days. Processing time may vary depending on the Credit Card company. Refunds will be issued in the same currency as the original purchase and any differences in the amount are due to exchange rate fluctuations and will not be refunded.

In case of defective or incorrect items, customers must follow the instructions above. .bijouets will bear the shipping costs for the return of the goods at its headquarters.

Customer care

If you have any questions, please contact the customer care from Monday to Friday (9.00 am-6.00 pm).


Sales Department: +39 348 7652207

Marketing Department: +39 345 6837542

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