Purchasing

It is not necessary to be registered on the website www.bijouets.com to purchase. You can proceed to checkout as a guest or by creating an account. The registration procedure is very simple and the data will be treated in full compliance with the Privacy Policy.

To buy the products, click on the “Add to cart” button, then click on “Checkout”, fill in the required data and confirm the purchase. When the order is confirmed, the customer receives an email containing all the information related to the purchase (order number, products purchased, total amount, billing and shipping address). The customer can check, at any time, the order status by accessing the dedicated page on the website.

Terms of payment

Credit card or Paypal: it is possible to pay through Paypal even without being a Paypal user. All payment methods supported by the circuit are accepted: Visa, Visa Electron, MasterCard, Maestro, American Express, Carta Aura and Discover. The transaction takes place online through secure encrypted systems according to the SSL (Secur Socket Layer) system and no credit card information is held by .bijouets at any time.

Bank transfer: choosing this type of payment, at the end of the order the customer will automatically receive a confirmation email containing the bank details to proceed with the bank transfer. Payment must be made within five working days from the receipt of the confirmation, otherwise the order will be canceled.

Delivery of goods

Customers are asked to carefully check the package before accepting the goods by the courier. If the package is damaged, the customer is asked to accept it with reserve. Any disputes for damaged or incorrect goods must be sent to .bijouets, writing an email to bijouets@bijouets.com within 14 days from the date of delivery of the goods.

If the package is not delivered for reasons that depend on the customer (wrong address or telephone number, absent consignee, rejection of the goods, etc.) the shipping costs will be deducted from the refund due to the customer. If the customer fails to communicate the reasons of rejection of the goods, .bijouets reserves the right to withhold the entire sum of the order.

Order cancellation by .bijouets

.bijouets reserves the right to cancel any purchase order at its complete discretion. If the order is canceled after payment, .bijouets will take the necessary steps to re-accredit to the customer the same amount as the one already paid.

Shipments

The order cannot be processed until payment is fully collected through the banking system.

Our products can take up to five working days to be produced and after that the shipment is carried out. During high season and sales periods, deliveries may be delayed.

Shipping methods

Shipments are made by Mailboxes. When the order is shipped, customers receive an email with the tracking number and the direct link to check the shipping status.

The courier delivers from Monday to Friday during office hours and cannot fix appointments. After two failed delivery attempts, the customer will be contacted. We suggest to enter a phone number in the data, in order to be contacted by the courier.

Shipping costs

The shipping cost varies from country to country. You can calculate the shipping cost directly from the cart, by clicking the appropriate button. Shipping in Italy is free of charge for orders over € 70.00.

COUNTRY

COURIER

SERVICE

TRANSIT TIME

SHIPPING COST

FREE SHIPPING

Italy

MAILBOXES

Standard

1-2 working days

5 €

orders > 70 €

Europe

MAILBOXES

Standard

1-5 working days

15 €

USA and Canada

MAILBOXES

Standard

2-5 working days

25 €

Rest of the world

MAILBOXES

Standard

2-5 working days

40 €

 

All shipments destined for non-EU countries could be charged with duties and taxes, according to the regulations of the country.

.bijouets is not responsible for delays in shipments directly attributable to the courier or due to customs controls.

Customer care

If you have any questions, please contact the customer care from Monday to Friday (8.30 am-5.30 pm):

Tel: +39 (0)461 955440

E-mail: bijouets@bijouets.com

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